The survey key is obviously a random selection of 4 characters (upper and lowercase letters and numbers). Is it possible to exclude certain characters from being selected or is this a totally random process?
By way of background (and to illustrate a possible approach for other people). We are currently running a survey for 3000 employees in 250 retail locations. As each location only had a single computer we had to be creative to enable all employees had access so we did the following: 1. Created an invite list of all the clients employees but used our organisations e-mail domain. Sending the invites thus created 3000 invites to ourselves but did create the required ID and Key data. 2. The ID and Key data was merged with the employees name and location into individual paper-based invites. These were batched and mailed to each retail location. 3. The organisation placed the survey link onto its intranet and enabled external access to the online survey. 4. On receipt of the paper invites, employees were allowed access to the computer and using the ID and Key data were able to complete the survey online.
It has generally been a resounding success with survey response more than double the previous year (60%). The main problem we have experienced is due to the survey Key, confusion in distinguishing between -
1 (number one) and l (lowercase letter L) and I (Uppercase letter I) and 0 (zero) and O (Uppercase letter O)
We tried to choose a font that provided the greatest variation but there were still a significant number of queries.
It is not possible to exclude certain characters from the invitee keys. But you can, for example, search in the database for these characters and replace them with something else by direct database access or via plugin.
The ability to find and replace these confusing characters would be a very useful addition to us. Unfortunately, we do not have the necessary expertise in-house to tackle this: 1. Do you have the necessary code that we could use that would allow us to do this OR 2. Do you know of anyone (preferably UK based) who could write the plug-in that would do this.