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Topic: Opinio invitations not sent out
Replies: 1   Pages: 1   Last Post: Feb 15, 2008 11:25 PM by: ross


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Replies: 1   Pages: 1  
Lisa Carrier

Posts: 1
Registered: Feb 15, 2008
Opinio invitations not sent out
Posted: Feb 15, 2008 5:59 PM
  Reply

Hello everyone,

Hope you can help us with Opinio invitations problem. One of our survey designers set up an invitation list for about 300 respondents. 9 days since activation the invitations are still pending.

Has anyone else come across this issue before? I have several questions:

* Is there a limit on the number of e-mail addresses that can be included into one invitation or, in other words, can the sheer size of the invitations group be slowing down the sending out of invitations?
* Would it help to deactivate the invitation, and then activate it again?
* Should I ask the designer any other specific questions, such as whether they entered e-mail addresses on the invitation lit manually, or them as a CSV file?

Any thoughts? I guess I should add that we are running Opinio version 5.

Many thanks for you help in advance.

Lisa

ross

Posts: 11
From: Missouri
Registered: Aug 4, 2006
Re: Opinio invitations not sent out
Posted: Feb 15, 2008 11:25 PM
  Reply

I have sent surveys out in groups of up to 10,000 so your 300 should not be causing the issue. It kind of sounds like a bottleneck in your e-mail gateway. I think if it hasn't sent any of them out in the 9 days then you should definitely deactivate it and start over. It should send 300 pretty quickly.



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